Client Feedback and Satisfaction Survey

At East West, we hold client satisfaction as our highest priority. We value the opportunity to exceed our clients' expectations. Please tell us about your experience and let us know how we can better serve you. We take every suggestion seriously and will consider every recommendation.

As a token of our appreciation, please accept a "$5 Gift Card" that you can apply to your next session. You'll be able to print it after you click Submit at the end of this Survey.

If you prefer to remain anonymous and would still like to fill out the feedback form, please click here. (In this case, however, we cannot offer the $5 coupon as we have no way of knowing who to offer it to).

Note: Only one survey per person per massage.

Please note that all fields followed by an asterisk must be filled in.
First Name*
Last Name*
Date of your session*
Please rate your overall experience:*
Best I've had - Can't wait until my next session!
Good, I'll be back
Needs Improvement
Not what I expected/I'm hesitant to return
Please comment on your choice above*
What was the best part of your exerience at East West Massage Therapy?*
Please rate the ease of scheduling your appointment and accommodating your time frame:*
I am impressed
Easy Enough
Needs Improvement
Very Confusing
Please comment on your choice above*
Please rate our center's ambiance (noise, choice of music, smell, cleanliness, temperature, etc.):*
Great!
It's Decent
Needs Some Improvement
Please comment on your choice above*
Please rate your therapist's skill and knowledge:*
Best I've had, I am impressed
Good
Needs Improvement
Please comment on your choice above*
Did your therapist address your areas of concern sufficiently? Please comment:*
Please rate your therapist's professionalism (attitude, respectfulness):*
Professional, made an effort to create good atmosphere
Neutral
Inappropriate
Please comment on your choice above*
If you have any other suggestions for improvement, please note them here:*

Please enter the word that you see below.